About Us
Our Mission Statement
OUR RESPONSIBILITIES TO YOU
St Andrew's Surgery provides a family focused primary care service. Our service will endeavour to maintain the highest standards of care, access and accountability to all patients.
We will endeavour to work in partnership with other health and social agencies and our community as a whole to improve and develop our services for the practice and our locality as a whole.
It is our aim to ensure NHS resources are delivered in the most efficient and fair way so as to provide the maximum health gains possible.
YOUR RESPONSIBILITIES TO US
Help us to help you
Please do everything you can to keep your appointments. If you are unable to attend please contact us as soon as possible so that your appointments can be allocated to other sick patients.
Please let us know if you change your name, address or telephone number so that we can keep our records up to date.
We ask that you treat the doctors and practice staff with courtesy and respect at all times.
Violent and abusive behaviour
The NHS operates a zero tolerance policy towards those individuals who are verbally or physically abusive towards any member of the practice team.
Such behaviour may result in you being asked to leave the surgery and if necessary the Police may be called.
In these circumstances you may be removed from the practice list.
